1. Name, address, phone number, and email address

2. Order Number / Invoice number from receipt or order confirmation.

3. Explanation for return.

Terms and Conditions

Cadillac Accessories Store will only return items that:

1. Are in original and UNMARKED packaging (unless defective).

2. Have all original instructions, paperwork, and hardware received.

3. Do not have missing parts.

4. Are in re-sellable condition.

Cadillac Accessories Store must be notified of any parts being exchanged or returned within 10 days of receiving the merchandise.

RETURNS TO Cadillac ACCESSORIES STORE WITHOUT PRIOR NOTICE WILL NOT BE ACCEPTED.

A 10% restocking fee will be charged on all non-defective merchandise returned. The restocking fee will be waived if exchanging an item.

Shipping Refunds/ Damaged Goods

If UPS damages your package, please contact us immediately. The tracking number is required and appears directly on the UPS label found on the package.

Cadillac Accessories Store Exchange Policy

You may exchange an item if:

1. You suspect that there is a manufacturers defect in your item.

2. You would like credit towards a different item.

3. It has been less than 30 days since receiving the item.

All items being exchanged must be returned before the new item is shipped. If you would like the new item shipped before the old item is received, you will be charged the full value of the new item. When the old item is received you will then be credited the full value of the old item.